Safe Harbor Compliant
We self-certify compliance with:
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Effective Date, 02/01/2011
TakeCharge Technologies, Inc. ("TakeCharge Technologies," "we," "us," or "our") has created this privacy statement ("Privacy Statement") in order to demonstrate our commitment to you, our user, ("You" or "Your") regarding Your privacy and security with respect to information that You submit to TakeCharge Technologies by or through the Site defined below), whether You are a "Visitor" (which means that you simply browse the Site (defined below)), a "Customer" of TakeCharge Technologies (which means you have either registered with TakeCharge Technologies, established an account with TakeCharge Technologies or otherwise entered into a separate agreement with TakeCharge Technologies, with respect to the Site), or You are an employee of a Customer ("Employee"), using the Site in Your capacity as an employee of that TakeCharge Technologies Customer. Visitors, Customers and Employees are individually referred to as a "User," and collectively, as "Users."
TakeCharge Technologies, Inc. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@takechargetech.com. If you are not satisfied with our response you can contact TRUSTe here.
"TakeCharge Technologies, Inc. complies with the U.S. - E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union. Information regarding the E.U. Safe Harbor Framework can be found at: http://export.gov/safeharbor."
If you have questions or concerns regarding this Policy, you should first contact privacy@takechargetech.com. If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet at http://www.truste.org/consumers/watchdog_complaint.php, by mail at WatchDog Complaints, TRUSTe, 55 Second Street, 2nd Floor, San Francisco, CA, USA 94105, by phone at 415-520-3400, or by fax at 415-520-3420. If you are mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see http://www.truste.org/consumers/watchdog_complaint.php or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English.
Because we gather important information from our Users, we have established this Privacy Statement as a means to communicate our information gathering, use and dissemination practices. This Privacy Statement applies to the company website, www.takechargetech.com (the "Site"). If you are accessing or using the ProCharge Services, please be aware that use of the Product is subject to a separate privacy statement made available to the end users of ProCharge Services. Any data or personal information provided by, or obtained from, end users of ProCharge Services will be treated in accordance with that privacy statement, and this Privacy Policy will not apply with respect to such data and information. In order to access and use the Site, You must agree to our Terms of Use posted on the applicable Site. Any capitalized terms not defined in this Privacy Statement are defined in the Terms of Use.
SCOPE OF THIS PRIVACY STATEMENT
This Privacy Statement describes TakeCharge Technologies's use of Personal Information and Anonymous Information (each as defined below) that we collect from or through Your use of, or access to, the Site, whether You are an individual or a company, as well as information we may use to update the information You provide us through other means. "Personal Information" means an individual's contact information (i.e., name, address, email address, and/or telephone number) and any other non-public information that is associated with an individual's contact information. "Anonymous Information" means information that is not associated with or linked to an individual's Personal Information, and does not identify an individual in a personal capacity.
BY USING OUR SITE OR SERVICES OR SUBMITTING PERSONAL INFORMATION THROUGH OUR SITE OR SERVICES, YOU AGREE TO THE TERMS OF THIS PRIVACY STATEMENT AND YOU EXPRESSLY CONSENT TO THE PROCESSING OF YOUR PERSONAL INFORMATION ACCORDING TO THIS PRIVACY STATEMENT.
YOUR PERSONAL INFORMATION MAY BE PROCESSED BY US IN THE COUNTRY WHERE IT WAS COLLECTED AS WELL AS OTHER COUNTRIES (INCLUDING THE UNITED STATES) WHERE LAWS REGARDING PROCESSING OF PERSONAL INFORMATION MAY BE LESS STRINGENT THAN THE LAWS IN YOUR COUNTRY.
If You have any questions about this Privacy Statement, please contact TakeCharge Technologies at privacy@takechargetech.com.
REGARDING CHILDREN
The Site is not directed to children and children are not eligible to use our Services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 18 years old, and no part of the Site or Services is designed to attract people under 18 years old. If we later obtain actual knowledge that a User is under 18 years old, we will take steps to remove that User's Personal Information from our databases.
COLLECTED INFORMATION
The Personal Information we gather from You helps us learn more about, and provide You with, access to the Services. We collect Personal Information that is submitted to us voluntarily in the course of correspondence, registration and as otherwise identified below.
Users who fill out our online contact form or register to receive certain materials offered on our Site may be required to provide certain contact information, such as their name, company name, address, phone number, and e-mail address, and how they learned about us. You may also be asked to provide certain Personal Information at those portions of the Site where You can contact the sales team, email the webpage to a friend, or gain access to white pages, or submit Your resume to TakeCharge Technologies. When You send us a communication, or fill out a request form such as a survey or contest, we will collect all information contained therein. We do not request Users to submit social security numbers (or the like, for example non U.S. national identification cards) through the Site, and You should not submit this information to us, to other Users or to any third party, through the Site.
Information From Other Sources
We may receive Personal Information about You from other sources like third-parties that provide services for us in connection with the Site, as well as from third parties to whom You have voluntarily provided information. We may add this information to the information we have already collected from You via the Site. This Privacy Statement does not restrict our use of that additional information.
Information Collected Via Technology
As You use the Site, certain information may also be passively collected and stored on our or our service providers' server logs, including Your Internet protocol address, browser type, and operating system. We also use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of Your visit and the solutions and information for which You searched and viewed, or on which of the advertisements displayed on the Site You clicked. This type of information is collected to make the Site and solutions more useful to You and to tailor the experience with the Site to meet Your special interests and needs.
An "Internet protocol address" or "IP Address" is a number that is automatically assigned to Your computer when You use the Internet. In some cases Your IP Address stays the same from browser session to browser session; but if You use a consumer internet access provider, Your IP Address probably varies from session to session. We, or our service providers, may track Your IP Address when You access the Site.
"Cookies" are pieces of information that some Web sites transfer to the computer that is browsing that Web site and are used for record-keeping purposes at many Web sites. Use of Cookies makes Web-surfing easier by performing certain functions such as saving passwords, lists of potential purchases, personal preferences regarding the use of the particular Web site and to make sure the user does not see the same ad repeatedly. Many consider the use of Cookies to be industry standard. Our Site uses Cookies to enhance the user's experience by allowing us to recognize a user's return visit to our own service. Browsers are usually set to accept Cookies. However, if users would prefer not to receive Cookies, they may alter the configuration of their browser to refuse Cookies. If they choose to have their browser refuse Cookies, it is possible that some areas of our Site will not function as effectively when viewed by the users. The Cookies created by our Site do not contain personal information and are automatically removed shortly after a visitor leaves the Site.
There are two types of Cookies: session-based and persistent-based. Session Cookies exist only during one session. They disappear from Your computer when You close Your browser software or turn off Your computer. Persistent Cookies remain on Your computer after You close Your browser or turn off Your computer. If You have chosen to identify Yourself to TakeCharge Technologies, we may use session Cookies to temporarily hold submitted information. These session Cookies allow us to identify you while communicating with the site and to process Your online transactions and requests. Session Cookies are required to use certain Services.
TakeCharge Technologies uses does not use persistent Cookies.
Email This Page
If you choose to use our email this page feature we will ask for your friends email address and your name. We will send your friend a one time email inviting them to visit the Site. We do not store this information or use it for any other purpose other than to fulfill the email this page request.
AddThis
We use the addthis widget to allow you to share information with your friends on third party sites. Please note that you will be taken to a third party site and that our Privacy Statement does not govern the collection and use of any information you choose to enter on such sites.
We allow third-party companies, including AddThis, to collect certain anonymous information when you visit our Site. These companies may use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice, you can visit www.networkadvertising.org.
USE OF INFORMATION
In general, we use information that You submit to us either to administer Your account, carry out our obligations arising from any agreement You may have with us, register You for and/or provide You access to the Site or Services, respond to requests that You make, to help diagnose technical problems, to improve the Site or Services, to better tailor the features, performance and support of the Site or Services, and to offer You additional information, opportunities, and functionality. In addition, TakeCharge Technologies uses the information that we collect from our Users to set up Services for Customers, individuals and their organizations.
For Users who have chosen to opt-in to email communications, we may occasionally contact those Users to further discuss their interest in TakeCharge Technologies, the Services that we provide, and to send information regarding TakeCharge Technologies or our partners, such as promotions, notices of events and newsletters. Separately, Customers and Employees are asked to provide an email address when registering for the Service, in order to receive a username and password. We may also send information such as administrative emails which pertain to the Site and Services.
Please be aware that if You enter any Personal Information into publicly available sections of the Site or Services, that information will be displayed to all persons with current access to these sections.
DISCLOSURE OF INFORMATION
It is our general policy to restrict who can access Personal Information. Except as otherwise stated in this Privacy Statement, we do not trade, rent, or share the Personal Information that we collect with third-parties, unless You ask or authorize us to do so.
We may provide Your Personal Information to third-party service providers who work on behalf of or with us to provide some of the services and features of the Site and to help us communicate with You. Examples of such services may include sending email, analyzing data, providing marketing assistance and processing payments (including credit card payments, if applicable). These third-parties are required not to disclose Your Personal Information and not to use Your Personal Information other than to provide the relevant services to us.
We may create Anonymous Information records from Personal Information by excluding information (such as Your name or email address) that makes the information personally identifiable to You. We may use Anonymous Information to analyze usage patterns so that we may enhance the Site or Services. We reserve the right to use and disclose Anonymous Information to third-parties in our discretion.
TakeCharge Technologies may share Personal Information with our parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, "affiliates"), if you opt-in to such sharing. TakeCharge Technologies may share some of all of Your Personal Information with these affiliates, in which case our affiliates will honor this Privacy Statement, including any opt-out options you may have.
In the event of a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity, we reserve the right to transfer all of Your Personal Information to that entity. TakeCharge Technologies will notify You (via a posting on this Site or email (in TakeCharge Technologies' discretion) of such a transfer, and You may choose to modify Your registration information at that time. This means if You are concerned about Your Personal Information being transferred to a new owner, You can deactivate Your account.
We may share some or all of Your Anonymous Information or Personal Information with third-parties to whom You ask us to send Your information, or about whom You are otherwise notified and do not request to opt out of such sharing. This Privacy Statement does not cover the use of Your personally identifiable information by such third-parties. TakeCharge Technologies does not maintain responsibility for the manner in which third-parties use or further disclose Your personally identifiable information collected from You in accordance with this Privacy Statement, after we have disclosed such information to those third-parties. If You do not want TakeCharge Technologies to use or disclose Personal Information collected about You in the manners identified in this Privacy Statement, You may not use the Site or Services and must notify TakeCharge Technologies by emailing marketing@takechargetech.com.
TakeCharge Technologies reserves the right to disclose Your Personal Information if required by law or if TakeCharge Technologies reasonably believes that disclosure is necessary to (a) resolve disputes, investigate problems, or enforce our Terms of Use; (b) comply with relevant laws or to respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity, we can (and You authorize us to) disclose Personal Information without subpoenas or warrants served on us; or (c) protect and defend the rights or property of TakeCharge Technologies, You, or third-parties. You hereby consent to TakeCharge Technologies sharing Your Personal Information under the circumstances described herein.
FEEDBACK
If You provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with Your Personal Information. We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this Privacy Statement.
THIRD PARTY SITES
The Site may contain links to other Web sites. TakeCharge Technologies is not responsible for the privacy practices or the content of these other Web sites. This Privacy Statement applies solely to information collected by us through the Site or Services and does not apply to these third party Web sites. Users will need to check the privacy policies of these others Web sites to understand their policies. Users who access a linked site may be disclosing their Personal Information. It is the responsibility of the User to keep such information private and confidential. We encourage our Users to read the privacy statements of each and every Web site they visit. The ability to access information of third parties from the Site or Services, including, without limitation, through any Other Websites or Company Services, or links to other Web sites or locations, is for Your convenience and does not signify our endorsement of such third parties, their services, other Web sites, locations or their contents.
SECURITY
We have put in place security measures to help protect against the loss, misuse, and alteration of Your Personal Information. TakeCharge hosts the Site and the collected data in a secure server environment that uses a firewall and other advanced technology to help prevent interference or access from unauthorized persons. Despite such efforts, however, please note that no company, including TakeCharge Technologies, can fully eliminate risks or guarantee the security of Your Personal Information; unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about You at any time, and we bear no liability for uses or disclosures of personal data or non-personal data arising in connection with the theft thereof.
OPT-OUT POLICY
TakeCharge Technologies offers Users of its Site and Services a means to opt-out of receiving certain communications from us. If, at any time after registering for information or ordering Services, You change Your mind about being contacted by us, or certain information, You can opt-out of receiving such information, by sending Your request to marketing@takechargetech.com. In addition, Users can choose to opt out of newsletters and promotional emails, via the opt-out link included in each email. However, even if You opt-out of receiving such communications, during the term of our agreement with You, we retain the right to send You service-related communications in our sole discretion.
DATA RETENTION
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email address]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
CORRECTING AND UPDATING YOUR INFORMATION
To update the information You have submitted, email support@takechargetech.com or call and provide the original and the new name of the Service for which information was provided, Your full name, mailing address, telephone number and email address. If You change and/or request changes to Your information, subsequent uses or disclosures of that information by us will reflect those changes, however, we do not have the ability to update any information previously disclosed to any third party. Certain information is necessary in order for us to provide the Site or Services; therefore, if You delete such necessary information You will not be able to use the Site or Services.
If You wish to have Your Personal Information removed from our databases or to discontinue the Service You may contact us at support@takechargetech.com or call and provide the name of the Service for which information was provided, Your full name, mailing address, telephone number and email address so that we may identify You in the opt-out process. Within a reasonable time period after we receive Your request, we will remove Your Personal Information. Please note that even though You may request the deletion of Your Personal Information by us, we may, if required (by law or otherwise) or if necessary to prevent fraud, resolve disputes, troubleshoot problems, or enforce our Services Agreement, keep this information and not delete it (or to keep this information for a certain time) in which case we will comply with Your deletion request only after we have fulfilled such requirements. When we delete Personal Information, it will be deleted from the active database. We will however, promptly correct any inaccuracies in any Personal Information that we have in our possession once notified of the requested change. We endeavor to process these requested changes as soon as is possible, but it may take up to thirty (30) days to make requested changes.
NOTIFICATION OF CHANGES
This Privacy Statement is a living document. We reserve the right to modify this Privacy Statement at any time. If we are going to use Your Personal Information that we have previously collected in a manner materially different from that stated at the time of collection, and You have provided us with Your current email address, we will notify You at that email address of such change. In the event You have provided us with an invalid or incomplete email address, or we do not have Your email address on file, a notice of any such changes will be posted to the Site. You will have a choice as to whether or not we use Your Personal Information in this materially different manner. Any such modifications become effective upon the earlier to occur of (i) Your acknowledgement of such modifications; (ii) Your continued access to and/or use of the Site or Services fifteen (30) days after we first provide You with email notification of such modifications; or (iii) if we have not provided You with an email notification of such modifications, Your continued access to and/or use of the Site or Services thirty (45) days after we have first posted such notice to the applicable Site(s).
In addition, if we make any material changes to our Privacy Statement that do not affect User information already stored in our database, we will post a prominent notice on our Site notifying Users of the change, and, at our discretion, email Users who have opted to receive communications from us, notifying them of the changes in our privacy practices. It is Your sole responsibility to check the Site from time to time to view any such changes to the terms of this Privacy Statement. If You do not agree to any changes, if and when such changes may be made to this Privacy Statement, You must cease access to the Site and use of the Services. You give us permission to email You for the purpose of notification as described in this Section.
CONTACT INFORMATION
Questions regarding this Privacy Statement or the practices of the Site or Services should be directed to TakeCharge Technologies by e-mailing such questions to privacy@takechargetech.com or by mail to 774A Walker Road, Great Falls, Virginia 22066.
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